• Dr. Xiaoni Zhang received her PhD in Business Computer Information Systems from University of North Texas in 2001. She worked 20+years at Northern Kentucky University. In Fall 2022, she joined UAB as a Professor of MISQ. Her recent research are in healthcare outcome evaluation, healthcare analytics, student retention, mobile app for addiction recovery, and clinical decision support systems. In the past two years, she's worked on the 1115 Substance Use Disorder Demonstration Evaluation.

    Her publications appear in International Journal of Medical Informatics, Communications of the ACM, IEEE Transactions on Engineering Management, European Journal of Information Systems, Information & Management, International Conference on Information Systems, and other journals. In 2016 Taylor & Francis Group awarded Dr. Xiaoni Zhang a certificate of recognition for excellence in generating top citations during 2015 for the Journal of Marketing Theory and Practice.
  • Selected Publications

    Academic Article

    Year Title Altmetric
    2021 Clinical decision support systems with team-based care on type 2 diabetes improvement for Medicaid patients: A quality improvement project.International Journal of Medical Informatics.  158:104626. 2021
    2021 COVID-19 Vaccine Hesitancy and the Rural-Urban Divide: A Preliminary Analysis 2021
    2020 Emotional Discipline Leadership - An Interim Chair's Experience 2020
    2019 Antecedents of Information Security Activities: Drivers, Enablers, and Constraints.Journal of Information System Security.  15:27-60. 2019
    2017 An Integrative Model of Managing Software Security during Information Systems Development 2017
    2017 Curvilinear effects of e-loyalty in China‚Äôs online tourism industryNankai Business Review International.  8:174-189. 2017
    2017 Using a Survey to Investigate Technology Interruptions in Health Care 2017
    2016 The Moderating Effect of Online Community Affiliation and Information Value on Satisfaction With Online Travel Communities in ChinaJournal of Global Information Technology Management.  19:190-208. 2016
    2015 Examining user satisfaction with single sign-on and computer application roaming within emergency departments.Health Informatics Journal.  21:107-119. 2015
    2014 An Interview With Dongming PanJournal of Global Information Technology Management.  17:283-288. 2014
    2012 Perceived obsolescence, organizational embeddedness, and turnover of it workers: an empirical studyDATA BASE FOR ADVANCES IN INFORMATION SYSTEMS.  43:12-32. 2012
    2012 Leadership and Knowledge Management in an E-Government EnvironmentAdministrative Sciences.  2:63-81. 2012
    2012 Latent Semantic Analysis: five methodological recommendationsEuropean Journal of Information Systems.  21:70-86. 2012
    2011 Assessing the effectiveness of the Malcolm Baldrige National Quality Award model with municipal governmentSocio-Economic Planning Sciences.  45:118-129. 2011
    2010 Concepts Underlying an Academic ERP Curriculum 2010
    2010 The moderating effect of occupation on the perception of information services quality and successComputers and Industrial Engineering.  58:133-142. 2010
    2009 A Model of the Relationship among Consumer Trust, Web Design and User Attributes 2009
    2009 Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions 2009
    2008 Measuring e-government readinessInformation and Management.  45:540-546. 2008
    2008 Exploring the potential effects of emoticonsInformation and Management.  45:466-473. 2008
    2008 Evaluating leadership, IT quality, and net benefits in an e-government environmentInformation and Management.  45:143-152. 2008
    2008 Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based ModelInformation Resources Management Journal.  21:1-17. 2008
    2008 SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System SuccessQuality Management Journal.  15:17-25. 2008
    2008 The Role of Virtual Communities as Shopping Reference GroupsJournal of Theoretical and Applied Electronic Commerce Research.  9:114-136. 2008
    2007 A Cross-Cultural Analysis of Privacy Notices of the Global 2000Journal of Information Privacy && Security.  3:18-36. 2007
    2007 A comparison of Magal's service quality instrument with SERVPERFInformation and Management.  44:104-113. 2007
    2007 Information Systems and Healthcare XIX: Developing an Integrative Health Informatics Graduate CurriculumCommunications of the Association for Information Systems.  19. 2007
    2007 Modeling Influences on Impulse Purchasing Behaviors During Online Marketing TransactionsJournal of Marketing Theory and Practice.  15:79-89. 2007
    2006 An empirical study of factors affecting e-service satisfactionHuman Systems Management.  25:279-291. 2006
    2006 The Role of Impulsiveness in a TAM-Based Online Purchasing BehaviorInformation Resources Management Journal.  19:54-68. 2006
    2005 A Consumer Perspective of E-Service QualityIEEE Transactions on Engineering Management.  52:461-477. 2005
    2005 What do consumers really know about spyware?Communications of the ACM.  48:44-48. 2005
    2005 How the mobile communication markets differ in China, the U.S., and EuropeCommunications of the ACM.  48:111-114. 2005
    2004 An empirical study of online shopping: a service perspectiveInternational Journal of Services Technology and Management.  5:1. 2004
    2003 An empirical analysis of software volatility and related factors 2003
    2003 Determinants of software volatility: a field study 2003
    2003 Application of TAM: the Moderating Effect of Gender on Online Shopping 2003
    2003 Factors Contributing to Purchase Intentions on the InternetJournal of Internet Commerce.  2:3-18. 2003


    Year Title Altmetric
    2019 Learn About Reliability Analysis and Factor Analysis in SPSS With Online Shopping Data (2006) 2019
    2019 Using a Survey to Investigate Technology Interruptions in Healthcare 2019
    2015 Data Quality, Analytics, and Privacy in Big Data.  393-418. 2015
    2011 A Model of the Relationship among Consumer Trust, Web Design and User Attributes.  165-188. 2011
    2010 Examining the Merits of Usefulness Versus Use in an Information Service Quality and Information System Success Web-Based Model.  1945-1962. 2010
    2007 Spyware 2007
    2004 Web Design and Ecommerce 2004
    Clinical Decision Support Systems for Diabetes Care: Evidence and Development Between 2017 and Present
    Web Design and E-Commerce.  205-221.

    Research Overview

  • Health outcome research
    Health analytics
    Substance use disorder
    Clinical decision support systems for diabetes
    Technology adoption in healthcare
    COPD patient's discharge readiness
    Medicaid expenditure on substance use disorder
    Mobile apps for substance use disorder
    Privacy and security
  • Teaching Overview

  • Her teaching specialties are research methods in healthcare, health informatics, systems/web development, data warehouse, database, data mining, text mining, and data analytics. She has taught courses ranging from first-year students to sophomore, junior, senior, graduate and doctoral levels across colleges and disciplines. The technical skills she taught include programming languages (Javascript, PHP, ASP.NET), Oracle SQL, MySQL, Pentaho, and data analytical applications (Power BI, Knime, Tableau, MicroStrategy, IBM Watson, SPSS, R, Python, SAS Data Miner and Text Miner) and enterprise resource planning system (SAP Data Warehouse).
  • Education And Training

  • Doctor of Philosophy in Computer and Information Sciences, University of North Texas 2001
  • Full Name

  • Xiaoni Zhang