• Stephen J. O’Connor, Ph.D., FACHE, is a professor in the Department of Health Services Administration and a Scholar in the UAB Lister Hill Center for Health Policy. He received his B.S. (Microbiology) and M.P.A. (Health Systems Planning) degrees from Indiana University, his M.B.A. degree (health services management) from the University of Dallas, and his Ph.D. (Administration – Health Services) from the University of Alabama at Birmingham (UAB). O’Connor is board certified in healthcare management as a Fellow in the American College of Healthcare Executives (ACHE). He was previously employed at Parkland Health & Hospital System, and has held faculty positions in the School of Public Health at Saint Louis University, and the School of Business Administration at the University of Wisconsin-Milwaukee.
    O’Connor directed the UAB Master of Science in Health Administration program from 2000-2009 and has been a Visiting Professor in the Master of International Health Management, Economics, and Policy program at Bocconi University in Milan, Italy and in the Gerald & Patricia Turpanjian School of Public Health at the American University of Armenia in Yerevan. He has also taught at the King Fahad Specialist Hospital in Dammam, Saudi Arabia and has served on the governing boards of a number of healthcare organizations. Currently, he is the United States representative on the Board of the European Academy of Management.

    He previously chaired the Health Care Management Division of the Academy of Management. He has served on the editorial boards of numerous journals including the Journal of Healthcare Management and Health Care Management Review. He was editor of the Journal of Healthcare Management, the official journal of the ACHE, from 2010-2014.

    O'Connor is twice the recipient of ACHE’s “Health Management Research Award” (1990 with Daniel Raab and 2001 with Richard Shewchuk and David Fine). In 2012, he received the UAB School of Health Professions Excellence in Teaching Award and the John D. and Starr A. Blair Award in Health Organization Management Research from Texas Tech University. He received the Myron D. Fottler Exceptional Service Award from the Health Care Management Division of the Academy of Management in 2013 and, in 2014, the Exemplary Service Award from the ACHE.

    He co-edited the book (with S. Robert Hernandez): “Strategic Human Resources Management in Health Services Organizations.” His published research articles have appeared in journals such as Journal of Healthcare Management, Medical Care Research and Review, Health Services Research, Health Care Management Review, Journal of Health Administration Education, Advances in Health Care Management, World Hospitals and Health Services, BMC Health Services Research, Inquiry, Journal of Patient Experience, Quality Management in Health Care, Social Science and Medicine, Health Services Management Research, Journal of Psychological Type, Marketing Research, Journal of Services Marketing, Journal of Ambulatory Care Management, Social Justice Research, Journal of Management Policy and Practice, Health Marketing Quarterly, and Journal of Accounting and Finance.
  • Selected Publications

    Academic Article

    Year Title Altmetric
    2019 The Case for Healthcare Leader Competencies: Exploring the EvidenceWorld Hospitals and Health Services2019
    2019 Enriching Our Understanding of Health Care Management Journals: A Career Value and Cognitive Mapping ApproachJournal of Hospital Librarianship.  19:1-23. 2019
    2019 The relationship of hospital interdepartmental transfers with patient experienceJournal of Patient Experience2019
    2019 Hospitals' use of hospitalists: Implications for financial performanceHealth Care Management Review.  44:10-18. 2019
    2018 Evaluating Journal Quality: The Wild New World Beyond Journal RankingsJournal of Health Administration Education.  35:29-46. 2018
    2018 Outlets for Health Care Management Research: An Updated Assessment of Journal RatingsJournal of Health Administration Education.  35:47-63. 2018
    2018 Integration of cardiologists with hospitals: Effects on physician compensation and productivity.Health Care Management Review2018
    2018 Provider Sponsored Insurance: A Scoping ReviewJournal of Accounting and Finance.  18:175-190. 2018
    2018 EditorialJournal of Healthcare Management.  63:1-2. 2018
    2018 Global Efforts to Professionalize the Healthcare Management Workforce: The Role of CompetenciesJournal of Health Administration Education2018
    2018 Longitudinal analysis of high-technology medical services and hospital financial performanceHealth Care Management Review.  43:2-11. 2018
    2017 Journal Rankings and Directions for Future Research in Health Care Management: A Global PerspectiveHealth Services Management Research.  30:129-137. 2017
    2017 Emergency Department wait time sharing: Do patients contribute to efficiency?Journal of Hospital Administration.  6:23-23. 2017
    2017 Journal rankings and directions for future research in health care management: A global perspectiveHealth Services Management Research.  30:129-137. 2017
    2017 The relationship between emergency department wait times and inpatient satisfactionHealth Marketing Quarterly.  34:97-112. 2017
    2017 Contextual factors associated with hospitals' decision to operate freestanding emergency departmentsHealth Care Management Review.  42:269-279. 2017
    2017 Freestanding emergency departments are associated with higher medicare costs: A longitudinal panel data analysisINQUIRY: The Journal of Health Care Organization, Provision, and Financing.  54. 2017
    2016 The Use of Red Rules in Patient Safety CultureUniversal Journal of Management.  4:130-139. 2016
    2015 Competency Development and Validation: An Update of the Collaborative Leadership ModelJournal of Health Administration Education.  33:73-93. 2015
    2015 Public hospitals in financial distress: Is privatization a strategic choice?Health Care Management Review.  40:337-347. 2015
    2013 Interview with Wayne M. Lerner, DrPH, FACHE, Past President and Chief Executive Officer, Holy Cross HospitalJournal of Healthcare Management.  58:245-249. 2013
    2013 Interview with Thomas C. Dolan, PhD, FACHE, CAE, President and CEO, American College of Healthcare ExecutivesJournal of Healthcare Management.  58:159-164. 2013
    2013 Interview with Kyle L. Grazier, PhD, Professor and Chair, Department of Health Management and Policy, University of Michigan, Ann ArborJournal of Healthcare Management.  58:80-83. 2013
    2013 Interview with Teri G. Fontenot, FACHE, President and Chief Executive Officer, Woman's HospitalJournal of Healthcare Management.  58:3-7. 2013
    2013 Evidence-Based Design (EBD) in Healthcare as a Source of Sustained Competitive Advantage: A Resource-Based View.Journal of Management Policy and Practice.  14:19-36. 2013
    2013 Interview With John W. Bluford III, FACHE, President and Chief Executive Officer, Truman Medical CentersJournal of Healthcare Management.  58:389-391. 2013
    2012 Interview with James I. Rodriguez, FACHE, President and Chief Executive Officer of TexHealth Central TexasJournal of Healthcare Management.  57:376-380. 2012
    2012 Interview with Donald P. Fesko, OD, FACHE, Chief Executive Officer of Community HospitalJournal of Healthcare Management.  57:298-300. 2012
    2012 The Impact of Physician Job Satisfaction on the Sustained Competitive Advantage of Health Care OrganizationsJournal of Management Policy and Practice.  13:21-34. 2012
    2011 Lessons Learned: Reflections of a Former Health Administration Graduate Program DirectorJournal of Health Administration Education.  28:49-60. 2011
    2010 Competency Development and Validation: A Collaborative Approach Among Four Graduate ProgramsJournal of Health Administration Education.  27:151-173. 2010
    2010 Interview with Daniel J. Wolterman, FACHE, President and Chief Executive Officer, Memorial Hermann, Healthcare SystemJournal of Healthcare Management.  55:73-76. 2010
    2010 Interview with Richard S. Kurz, Dean, School of Public Health, University of North Texas Health Science CenterJournal of Healthcare Management.  55:3-5. 2010
    2009 Interpersonal aspects of justice in relationships between consumers and service providers: A confirmatory factor analysisSocial Justice Research.  22:335-350. 2009
    2006 Bridging the gap: academic and practitioner perspectives to identify early career competencies needed in healthcare management.Journal of Health Administration Education.  23:367-392. 2006
    2006 Beyond rankings: Using cognitive mapping to understand what health care journals representSocial Science and Medicine.  62:1192-1204. 2006
    2005 Building an understanding of the competencies needed for health administration practiceJournal of Healthcare Management.  50:32-47. 2005
    2005 Perceptions of medical errors by internal medicine residents: development and validation of a new scale.Quality Management in Health Care.  14:144-154. 2005
    2004 Negotiation as relationship-building in healthcare organizations: a case study exercise.Journal of Health Administration Education.  21:299-327. 2004
    2003 Commentary - Patient satisfaction: What is the point?Health Care Management Review.  28:21-24. 2003
    2003 Upstream or downstream: Determinants of consumer willingness to recommend an HMOJournal of Ambulatory Care Management.  26:175-180. 2003
    2002 Using Cognitive Concept Mapping to Understand What Health Care Means to the Elderly: An Illustrative Approach for Planning and MarketingHealth Marketing Quarterly.  20:69-88. 2002
    2002 Helpful or harmful? The impact of strategic change on the performance of U.S. urban hospitalsHealth Services Research.  37:145-171. 2002
    2002 Establishing Competencies for Healthcare Managers: Competencies Can Help Align Academic Standards with Practitioner ExpectationsHealthcare Executive.  17:66-67. 2002
    2002 Rating outlets for health care management research: An update and extensionMedical care review.  59:337-352. 2002
    2001 Rehumanizing Technology in Healthcare DeliveryInternational Journal of Healthcare Technology and Management.  3:123-141. 2001
    2001 Understanding the meaning of health care management research through the use of a cognitive mapping approachAdvances in health care management.  2:63-90. 2001
    2000 Determinants of service orientation among medical studentsAdvances in health care management.  1:217-249. 2000
    2000 Regulatory effects in health care: Philosophies, impacts, and free marketsHealth Marketing Quarterly.  17:57-75. 2000
    2000 Marketing Strategies and RelationshipsAdvances in health care management.  1:67-107. 2000
    2000 Perceptual gaps in understanding patient expectations for health care service qualityHealth Care Management Review.  25:7-23. 2000
    2000 The strategic behavior of U.S. rural hospitals: A longitudinal and path model examinationHealth Care Management Review.  25:48-64. 2000
    1999 The Influence of Top Management Team and External Environmental Characteristics on Market Orientation and Performance in Service Firms: A Test and Refinement of a Causal ModelJournal of Professional Services Marketing.  20:5-22. 1999
    1998 Drivers of market orientation and performance in service firmsJournal of Services Marketing.  12:39-58. 1998
    1998 What Matters to Health Care Executives? Assessing the Job Attributes Associated with Their Staying or Leaving.International Journal of Organization Theory and Behavior.  1:223-247. 1998
    1996 Satisfaction with nursing homesMarketing Health Services.  16:34-38. 1996
    1996 Nursing Home Characteristics Affecting Quality of CareJournal of Customer Service in Marketing and Management.  2:65-74. 1996
    1996 Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives.Journal of health care marketing.  16:34-38. 1996
    1995 Health Care Executives: Subjective Well-Being as a Function of Psychological TypeJournal of Psychological Type.  32:23-29. 1995
    1995 Psychological types of health administration students: suggestions for teaching, learning, and the future of the profession.Journal of Health Administration Education.  13:257-276. 1995
    1995 Service quality revisited: Striving for a new orientationJournal of Healthcare Management.  40:535-552. 1995
    1994 The great gap: Physicians' perceptions of patient service quality expectations fall short of realityJournal of health care marketing.  14:32-39. 1994
    1993 Marketing mental health care in the 1990sJournal of hospital marketing.  8:13-27. 1993
    1993 Enhancing administrator-clinician relationships: The role of psychological typeHealth Care Management Review.  18:57-65. 1993
    1992 A model of service quality perceptions and health care consumer behaviorJournal of hospital marketing.  6:69-92. 1992
    1992 Patterns of psychological type among health care executivesJournal of Healthcare Management.  37:431-447. 1992
    1992 The end of autonomy? Reflections on the postprofessional physicianHealth Care Management Review.  17:63-72. 1992
    1992 The legal impact of restraining the elderly in nursing homesTopics in Geriatric Rehabilitation.  8:29-34. 1992
    1991 A Framework for Testing Sampling Bias and Methods of Bias Reduction in a Telephone SurveyMarketing Research: A Magazine of Management and Applications.  3:23-34. 1991
    1991 The new health-care quality: value, outcomes, and continuous improvement.Clinical Laboratory Management Review.  5:221-233. 1991
    1991 In search of service quality measures: Some questions regarding psychometric propertiesHealth Services Management Research.  4:65-75. 1991
    1990 Comparing service quality expectations in hospitals and health care to other service businessesJournal of hospital marketing.  5:3-18. 1990
    1990 An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care OrganizationMedical care review.  47:193-219. 1990
    1990 The health care quality quagmire: Some signpostsJournal of Healthcare Management.  35:39-54. 1990
    1989 Service quality: Understanding and implementing the concept in the clinical laboratoryClinical Laboratory Management Review.  3:329-335. 1989
    1988 Improving service quality in the health care settingJournal of health care marketing.  8:63-66. 1988
    1983 NMR: Applications to Therapeutic DosimetryAmerican Association of Dosimetrists Journal.  8:15-18. 1983
    1982 Total Skin Electron TherapyAmerican Association of Medical Dosimetrists Journal.  7:6-9. 1982


    Year Title Altmetric
    2009 Strategic Human Resources Management in Health Services Organizations 2009


    Year Title Altmetric
    2017 Evidence-Based Criteria for Hospital Evacuation, Ten Years After Hurricane Katrina.  169-201. 2017
    2015 Employee motivation.  255-285. 2015
    2013 Forward 2013
    2010 Future Challenges in Human Resources Management.  299-310. 2010
    2010 Integrating Strategic Management and Human Resources.  3-16. 2010
    2010 Management of Corporate Culture.  95-116. 2010
    2009 Evidence-based Criteria for Hospital Evacuation: The Case of Hurricane Katrina.  219-232. 2009
    2008 Home Care in Europe 2008
    2006 Motivating People.  78-124. 2006
    2000 Motivating People 2000
    1998 Management of Corporate Culture.  96-116. 1998
    1997 Motivating Effective Performance.  431-470. 1997
    1997 The End of Autonomy? Reflections on the Post-Professional Physician..  145-155. 1997
    1996 Who Will Manage the Managers?.  383-401. 1996
    1994 Improving Service Quality in the Health Care Setting 1994
    1994 Management of Corporate Culture.  182-207. 1994
    1992 The End of Autonomy? Reflections on the Post-Professional Physician.  103-112. 1992
    1992 The Growth of Investor-Owned, For-Profit Hospital Chains Has Been a Positive Influence in the Health Care Industry By Increasing Competitiveness and Lowering Costs.  53-62. 1992
    1992 The Health Care Quality Quagmire: Some Signposts.  241-256. 1992

    Teaching Overview

  • Marketing Strategy and Research (Executive Doctoral)
    Philosophy of Science (Doctoral)
    Research in Organizational Theory (Doctoral)
    Research Methods (Doctoral)
    Human Resources Management in Health Services Administration (Residential & Executive MSHA, International MSHA – Saudi Arabia)
    Organization Theory and Behavior (Residential MSHA)
    Synthesis. Preceptorship/Field Visit (Executive MSHA)
    Special Topics in Health Services Administration (Executive MSHA)
    Introduction to the United States Health Care Delivery System (Residential MSHA))
    Health Services Management (American University of Armenia)
    Health Care Marketing (Bocconi University)
  • Teaching Activities

  • HA631 - Org Theory and Behavior (Fall Term 2019) 2019
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2019) 2019
  • AH715 - Research Organizational Theory (Summer Term 2019) 2019
  • HA695 - Independent Study (Spring Term 2019) 2019
  • HA631 - Org Theory and Behavior (Fall Term 2018) 2018
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2018) 2018
  • AH715 - Research Organizational Theory (Summer Term 2018) 2018
  • HA635 - HR Mgt in Health Service Admin (Summer Term 2018) 2018
  • AHD714 - Marketing Strat and Research (Spring Term 2018) 2018
  • HA695 - Independent Study (Spring Term 2018) 2018
  • HA631 - Org Theory and Behavior (Fall Term 2017) 2017
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2017) 2017
  • AH715 - Research Organizational Theory (Summer Term 2017) 2017
  • HA695 - Independent Study (Spring Term 2017) 2017
  • HA631 - Org Theory and Behavior (Fall Term 2016) 2016
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2016) 2016
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2016) 2016
  • AH715 - Research Organizational Theory (Summer Term 2016) 2016
  • AHD714 - Marketing Strat and Research (Spring Term 2016) 2016
  • HA695 - Independent Study (Spring Term 2016) 2016
  • HA631 - Org Theory and Behavior (Fall Term 2015) 2015
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2015) 2015
  • AH715 - Research Organizational Theory (Summer Term 2015) 2015
  • HA695 - Independent Study (Spring Term 2015) 2015
  • HA631 - Org Theory and Behavior (Fall Term 2014) 2014
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2014) 2014
  • AH715 - Research Organizational Theory (Summer Term 2014) 2014
  • AHD714 - Marketing Strat and Research (Spring Term 2014) 2014
  • HA631 - Org Theory and Behavior (Fall Term 2013) 2013
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2013) 2013
  • AH715 - Research Organizational Theory (Summer Term 2013) 2013
  • HA695 - Independent Study (Summer Term 2013) 2013
  • HA635 - HR Mgt in Health Service Admin (Spring Term 2013) 2013
  • HA631 - Org Theory and Behavior (Fall Term 2012) 2012
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2012) 2012
  • AH715 - Research Organizational Theory (Summer Term 2012) 2012
  • HA631 - Org Theory and Behavior (Fall Term 2011) 2011
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2011) 2011
  • AH715 - Research Organizational Theory (Summer Term 2011) 2011
  • HA631 - Org Theory and Behavior (Fall Term 2010) 2010
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2010) 2010
  • AH715 - Research Organizational Theory (Summer Term 2010) 2010
  • HA631 - Org Theory and Behavior (Fall Term 2009) 2009
  • HA655 - Synthesis Hlth Serv Admin Sem (Summer Term 2009) 2009
  • HA695 - Independent Study (Summer Term 2009) 2009
  • HA631 - Org Theory and Behavior (Fall Term 2008) 2008
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2008) 2008
  • AH707 - Research Methods (Summer Term 2008) 2008
  • AH790 - Independent Study and Research (Summer Term 2008) 2008
  • HA655 - Synthesis Hlth Serv Admin Sem (Summer Term 2008) 2008
  • HA631 - Org Theory and Behavior (Fall Term 2007) 2007
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2007) 2007
  • Education And Training

  • Doctor of Philosophy in Health and Medical Administrative Services, University of Alabama at Birmingham 1988
  • Master of Business Administration in Health / Health Care Administration / Management, University of Dallas 1984
  • Master of Public Administration in Health Services Administration, Indiana University System : Indiana University-Bloomington 1981
  • Bachelor of Science or Mathematics in Microbiology, Indiana University System : Indiana University-Bloomington 1979
  • Full Name

  • Stephen O'Connor