Collaboration to improve services for the uninsured: Exploring the concept of health navigators as interorganizational integrators

Academic Article


  • This study examines one specific type of collaboration activity in a community health collaborative. The focus of the research is the operations level where services are coordinated, patients are referred, and access may be improved for vulnerable populations. Using a case study approach, we examine the creation of a new interorganizational role, the "health navigator" in the Miami-Dade Community Access Program. Drawing on traditional theoretical perspectives on coordination, we present the health navigator as an "integrator" among a complex set of safety net providers and public health insurance programs.
  • Authors

    Published In

    Digital Object Identifier (doi)

    Author List

  • Lemak CH; Johnson C; Goodrick EE
  • Start Page

  • 196
  • End Page

  • 206
  • Volume

  • 29
  • Issue

  • 3