Measuring IS System Service Quality with SERVQUAL: Users' Perceptions of Relative Importance of the Five SERVPERF Dimensions

Academic Article

Authors

Digital Object Identifier (doi)

Pubmed Id

  • 27609616

    • Author List

  • Landrum H; R. Prybutok V; Zhang X; A. Peak D

    • Start Page

  • 017

    • End Page

  • 035

    • Volume

  • 12