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SERVCESS: A Parsimonious Instrument to Measure Service Quality and Information System Success
Academic Article
Overview
Identity
Additional Document Info
Overview
Authors
Xiaoni Zhang
Published In
Quality Management Journal
Journal
Identity
Digital Object Identifier (doi)
10.1080/10686967.2008.11918192
Additional Document Info
Author List
Landrum H; Prybutok VR; Kappelman LA; Zhang X
Start Page
17
End Page
25
Volume
15
Issue
3