Disruptions in Rheumatology Care and the Rise of Telehealth in Response to the COVID-19 Pandemic in a Community Practice–Based Network

Academic Article


  • Objective: The effect of the COVID-19 pandemic on community-based rheumatology care and the use of telehealth is unclear. We undertook this study to investigate the impact of the pandemic on rheumatology care delivery in a large community practice–based network. Methods: Using a community practice–based rheumatologist network, we examined trends in in-person versus telehealth visits versus canceled visits in 3 time periods: pre–COVID-19, COVID-19 transition (6 weeks beginning March 23, 2020), and post–COVID-19 transition (May-August). In the transition period, we compared patients who received in-person care versus telehealth visits versus those who cancelled all visits. We used multivariable logistic regression to identify factors associated with canceled or telehealth visits. Results: Pre–COVID-19, there were 7,075 visits/week among 60,002 unique rheumatology patients cared for by ~300 providers practicing in 92 offices. This number decreased substantially (24.6% reduction) during the COVID-19 transition period for in-person visits but rebounded to pre–COVID-19 levels during the post–COVID-19 transition. There were almost no telehealth visits pre–COVID-19, but telehealth increased substantially during the COVID-19 transition (41.4% of all follow-up visits) and slightly decreased during the post–COVID-19 transition (27.7% of visits). Older age, female sex, Black or Hispanic race/ethnicity, lower socioeconomic status, and rural residence were associated with a greater likelihood of canceling visits. Most factors were also associated with a lower likelihood of having telehealth versus in-office visits. Patients living further from the rheumatologists’ office were more likely to use telehealth. Conclusion: COVID-19 led to large disruptions in rheumatology care; these disruptions were only partially offset by increases in telehealth use and disproportionately affected racial/ethnic minorities and patients with lower socioeconomic status. During the COVID-19 era, telehealth continues to be an important part of rheumatology practice, but disparities in access to care exist for some vulnerable groups.
  • Published In

    Digital Object Identifier (doi)

    Author List

  • George MD; Danila MI; Watrous D; Reddy S; Alper J; Xie F; Nowell WB; Kallich J; Clinton C; Saag KG
  • Start Page

  • 1153
  • End Page

  • 1161
  • Volume

  • 73
  • Issue

  • 8