Evaluating Patient Navigation to Improve First Appointment No-show Rates in Uninsured Patients with Diabetes

Academic Article


  • Free clinics increase access to care, however, patients frequently miss appointments. The purpose of this quality improvement project was to determine if providing patient navigation affects first appointment no-show rates and hemoglobin A1c (HbA1c) in uninsured patients with diabetes at a free clinic. For 6 months, all patients scheduled for new appointments received weekly patient navigation calls. First appointment no-show rates decreased by 17.7% (p = 0.01). Among patients who received at least one patient navigation call, a significantly greater proportion attended their first appointment (72%) compared to the show rate for those who did not receive a completed call (43%) (p = 0.004).
  • Published In

    Digital Object Identifier (doi)

    Author List

  • Weaver KR; Talley M; Mullins M; Selleck C
  • Start Page

  • 11
  • End Page

  • 18
  • Volume

  • 36
  • Issue

  • 1