Kennedy, Karen

Kennedy, Karen
Professor / Associate Dean

Associate Dean, Collat School of Business , The University of Alabama at Birmingham 2008 -
Professor (P), Mktg, Ind Distr, & Econ , Collat School of Business 2013 -
Senior Scientist (C), UAB Center for Study of Community Health , School of Public Health 2015 -

Selected Publications

Academic Article

Year	Title	Altmetric
2014	Interprofessional Academic Health Center Leadership Development: The Case of UAB's Healthcare Leadership Academy. Applied Nursing Research. 2014
2014	Interprofessional academic health center leadership development: The case of the University of Alabama at Birmingham's healthcare leadership academy. Applied Nursing Research. 27:104-108. 2014
2013	Effective Sales Management: What Do Sales People Think?. Journal of Marketing Development and Competitiveness. 2013
2011	Primary care patient satisfaction segmentation. International Journal of Health Care Quality Assurance. 24:564-576. 2011
2011	A global perspective on the current state of sales education in the college curriculum. Journal of Personal Selling and Sales Management. 31:55-75. 2011
2009	A multi-level analysis of customer contact teams. Journal of Services Marketing. 23:436-448. 2009
2008	Understanding patient satisfaction, trust, and loyalty to primary care physicians. Medical care review. 65:696-712. 2008
2008	What are the characteristics of an effective sales manager? An exploratory study comparing salesperson and sales manager perspectives. Journal of Personal Selling and Sales Management. 28:7-20. 2008
2007	E-Procurement Adoption by Industrial Purchasing Professionals. Review of the Electronic and Industrial Distribution. 6:84-103. 2007
2004	Buyer-seller relationships and information sources in an e-commerce world. Journal of Business and Industrial Marketing. 19:188-196. 2004
2004	Marketers and Internal Customer Relationships: The Impact of Internal Customer Mindset on Job Outcomes. Journal of Relationship Marketing. 3:89-106. 2004
2003	Implementing a Customer Orientation: Extension of Theory and Application. Journal of Marketing. 67:67-81. 2003
2003	Patient Care Teams: Customer Satisfaction and Team Cohesion. Journal of Services Marketing. 17:666-684. 2003
2003	Web-Based Cases in Strategic Marketing. Journal of Marketing Education. 25:250-259. 2003
2002	Understanding sales manager effectiveness. Linking attributes to sales force values. Industrial Marketing Management. 31:617-626. 2002
2002	Customer mind-set of employees throughout the organization. Journal Of The Academy Of Marketing Science. 30:159-171. 2002
2002	An exploratory study of the Internet as an industrial communication tool: Examining buyers' perceptions. Industrial Marketing Management. 31:145-154. 2002
2002	Customer Mindset of Organization-Wide Employees. Journal Of The Academy Of Marketing Science. 30:159-171. 2002
2002	Enriching Our Understanding of Student Team Effectiveness. Journal of Marketing Education. 24:114-124. 2002
2002	From Prisoners to Apostles: A Typology of Repeat Buyers and Loyal Customers in Service Businesses. Journal of Services Marketing. 16:322-341. 2002
2002	Understanding Sales Manager Effectiveness: The Link between the Sales Force and a Dynamic Marketplace. Industrial Marketing Management. 31:617-626. 2002
2001	A Scale Assessing Team-Based Job Performance in a Customer-Oriented Environment. Journal Of Quality Management. 6:259-75. 2001
2001	Descriptive and predictive analyses of industrial buyers’ use of online information for purchasing. Journal of Personal Selling and Sales Management. 21:279-290. 2001
2001	Sales Management as a Writing Intensive Course. Journal Of Personal Selling & Sales Management. 21:319-320. 2001
1996	Integrating quality improvement tenets into the marketing curriculum. Journal of Marketing Education. 18:28-38. 1996
1995	Psychometric Evaluation of the Hall Professionalism Scale. Psychological Reports. 77:331-338. 1995
1992	Psychological Adaptiveness and Sales Managers' Job Performance. Journal of Social Behavior and Personality. 7:611-620. 1992

Chapter

Year	Title	Altmetric
2014	The Influence of Market Orientation on Firm Performance: Company and Customer Perspectives 2014
2012	Exploring the internal customer mind-set of marketing personnel. 89-106. 2012