Positions

Selected Publications

Academic Article

Year Title Altmetric
2014 Interprofessional Academic Health Center Leadership Development: The Case of UAB's Healthcare Leadership AcademyApplied Nursing Research2014
2014 Interprofessional academic health center leadership development: The case of the University of Alabama at Birmingham's healthcare leadership academyApplied Nursing Research.  27:104-108. 2014
2013 Effective Sales Management: What Do Sales People Think?Journal of Marketing Development and Competitiveness2013
2011 Primary care patient satisfaction segmentationInternational Journal of Health Care Quality Assurance.  24:564-576. 2011
2011 A global perspective on the current state of sales education in the college curriculumJournal of Personal Selling and Sales Management.  31:55-75. 2011
2009 A multi-level analysis of customer contact teamsJournal of Services Marketing.  23:436-448. 2009
2008 Understanding patient satisfaction, trust, and loyalty to primary care physiciansMedical care review.  65:696-712. 2008
2008 What are the characteristics of an effective sales manager? An exploratory study comparing salesperson and sales manager perspectivesJournal of Personal Selling and Sales Management.  28:7-20. 2008
2007 E-Procurement Adoption by Industrial Purchasing ProfessionalsReview of the Electronic and Industrial Distribution.  6:84-103. 2007
2004 Buyer-seller relationships and information sources in an e-commerce worldJournal of Business and Industrial Marketing.  19:188-196. 2004
2004 Marketers and Internal Customer Relationships: The Impact of Internal Customer Mindset on Job OutcomesJournal of Relationship Marketing.  3:89-106. 2004
2003 Implementing a Customer Orientation: Extension of Theory and ApplicationJournal of Marketing.  67:67-81. 2003
2003 Patient Care Teams: Customer Satisfaction and Team CohesionJournal of Services Marketing.  17:666-684. 2003
2003 Web-Based Cases in Strategic MarketingJournal of Marketing Education.  25:250-259. 2003
2002 Understanding sales manager effectiveness. Linking attributes to sales force valuesIndustrial Marketing Management.  31:617-626. 2002
2002 Customer mind-set of employees throughout the organizationJournal Of The Academy Of Marketing Science.  30:159-171. 2002
2002 An exploratory study of the Internet as an industrial communication tool: Examining buyers' perceptionsIndustrial Marketing Management.  31:145-154. 2002
2002 Customer Mindset of Organization-Wide EmployeesJournal Of The Academy Of Marketing Science.  30:159-171. 2002
2002 Enriching Our Understanding of Student Team EffectivenessJournal of Marketing Education.  24:114-124. 2002
2002 From Prisoners to Apostles: A Typology of Repeat Buyers and Loyal Customers in Service BusinessesJournal of Services Marketing.  16:322-341. 2002
2002 Understanding Sales Manager Effectiveness: The Link between the Sales Force and a Dynamic MarketplaceIndustrial Marketing Management.  31:617-626. 2002
2001 A Scale Assessing Team-Based Job Performance in a Customer-Oriented EnvironmentJournal Of Quality Management.  6:259-75. 2001
2001 Descriptive and predictive analyses of industrial buyers’ use of online information for purchasingJournal of Personal Selling and Sales Management.  21:279-290. 2001
2001 Sales Management as a Writing Intensive CourseJournal Of Personal Selling & Sales Management.  21:319-320. 2001
1996 Integrating quality improvement tenets into the marketing curriculumJournal of Marketing Education.  18:28-38. 1996
1995 Psychometric Evaluation of the Hall Professionalism ScalePsychological Reports.  77:331-338. 1995
1992 Psychological Adaptiveness and Sales Managers' Job PerformanceJournal of Social Behavior and Personality.  7:611-620. 1992

Chapter

Year Title Altmetric
2014 The Influence of Market Orientation on Firm Performance: Company and Customer Perspectives 2014
2012 Exploring the internal customer mind-set of marketing personnel.  89-106. 2012

Teaching Activities

  • BUS305 - Professional Development (Fall Term 2019) 2019
  • BUS305 - Professional Development (Fall Term 2019) 2019
  • BUS305 - Professional Development (Spring Term 2019) 2019
  • BUS305 - Professional Development (Spring Term 2019) 2019
  • BUS305 - Professional Development (Fall Term 2018) 2018
  • BUS305 - Professional Development (Spring Term 2018) 2018
  • BUS305 - Professional Development (Spring Term 2018) 2018
  • BUS305 - Professional Development (Fall Term 2017) 2017
  • BUS305 - Professional Development (Fall Term 2017) 2017
  • BUS305 - Professional Development (Spring Term 2017) 2017
  • BUS305 - Professional Development (Spring Term 2017) 2017
  • BUS305 - Professional Development (Fall Term 2016) 2016
  • BUS305 - Professional Development (Summer Term 2016) 2016
  • BUS305 - Professional Development (Summer Term 2016) 2016
  • BUS305 - Professional Development (Fall Term 2015) 2015
  • BUS305 - Professional Development (Fall Term 2015) 2015
  • MK425 - Advanced Professional Selling (Spring Term 2015) 2015
  • MK499 - Directed Readings in Marketing (Summer Term 2014) 2014
  • MK425 - Advanced Professional Selling (Spring Term 2014) 2014
  • MK425 - Advanced Professional Selling (Spring Term 2013) 2013
  • MK425 - Advanced Professional Selling (Spring Term 2012) 2012
  • MK425 - Advanced Professional Selling (Spring Term 2011) 2011
  • MK425 - Advanced Professional Selling (Spring Term 2010) 2010
  • MK425 - Advanced Professional Selling (Spring Term 2009) 2009
  • MK330 - Professional Selling (Fall Term 2008) 2008
  • MK330 - Professional Selling (Fall Term 2007) 2007
  • MK330 - Professional Selling (Fall Term 2007) 2007
  • MK450 - Strategic Marketing (Fall Term 2007) 2007
  • Education And Training

  • Doctor of Philosophy in Marketing / Marketing Management, University of South Florida 1997
  • Master of Business Administration in Business Administration, Management and Operations, Georgia State University 1988
  • Master of Science in Apparel and Textiles, Florida State University 1980
  • Awards And Honors

  • Best Reviewer Award, 2012
  • Award, 2008
  • Award, 2008
  • Award, 2008
  • Award, 2007
  • Award, 2007
  • Award, 2006
  • Award, 2006
  • Award, 2006
  • Award, 1996
  • Full Name

  • Karen Kennedy