Karen Kennedy

Karen Kennedy
Professor / Associate Dean

Associate Dean, Collat School of Business , The University of Alabama at Birmingham 2008 -
Professor (P), Mktg, Ind Distr, & Econ , Collat School of Business 2013 -
Senior Scientist (C), UAB Center for Study of Community Health , School of Public Health 2015 -

Selected Publications

Academic Article

Year	Title	Altmetric
2020	Market orientation and performance: industrial supplier and customer perspectives 2020
2014	Interprofessional Academic Health Center Leadership Development: The Case of UAB's Healthcare Leadership Academy 2014
2014	Interprofessional academic health center leadership development: The case of the University of Alabama at Birmingham's healthcare leadership academy 2014
2013	Effective Sales Management: What Do Sales People Think? 2013
2011	Primary care patient satisfaction segmentation 2011
2011	A global perspective on the current state of sales education in the college curriculum 2011
2009	A multi-level analysis of customer contact teams 2009
2008	Understanding patient satisfaction, trust, and loyalty to primary care physicians 2008
2008	What are the characteristics of an effective sales manager? An exploratory study comparing salesperson and sales manager perspectives 2008
2007	E-Procurement Adoption by Industrial Purchasing Professionals 2007
2004	Buyer-seller relationships and information sources in an e-commerce world 2004
2004	Marketers and Internal Customer Relationships: The Impact of Internal Customer Mindset on Job Outcomes 2004
2003	Implementing a Customer Orientation: Extension of Theory and Application 2003
2003	Patient Care Teams: Customer Satisfaction and Team Cohesion 2003
2003	Web-Based Cases in Strategic Marketing 2003
2002	Understanding sales manager effectiveness. Linking attributes to sales force values 2002
2002	From prisoners to apostles: A typology of repeat buyers and loyal customers in service businesses 2002
2002	Customer mind-set of employees throughout the organization 2002
2002	An exploratory study of the Internet as an industrial communication tool: Examining buyers' perceptions 2002
2002	Customer Mindset of Organization-Wide Employees 2002
2002	Enriching Our Understanding of Student Team Effectiveness 2002
2002	Understanding Sales Manager Effectiveness: The Link between the Sales Force and a Dynamic Marketplace 2002
2001	A Scale Assessing Team-Based Job Performance in a Customer-Oriented Environment 2001
2001	Descriptive and predictive analyses of industrial buyers’ use of online information for purchasing 2001
2001	Sales Management as a Writing Intensive Course 2001
1996	Integrating quality improvement tenets into the marketing curriculum 1996
1995	Psychometric Evaluation of the Hall Professionalism Scale 1995
1992	Psychological Adaptiveness and Sales Managers' Job Performance 1992

Chapter

Year	Title	Altmetric
2015	The Influence of Market Orientation on Firm Performance: Company and Customer Perspectives. 152-152. 2015
2012	Exploring the internal customer mind-set of marketing personnel. 89-106. 2012