| Year |
Title |
Altmetric |
| 2020
|
Concrescent Conversation Environment, Psychological Safety, and Team Effectiveness: Examining a Mediation Model.
Team Performance Management Journal.
2020
|
|
| 2019
|
Is Store or Service Satisfaction More Important to Customer Loyalty?.
Marketing Management.
2019
|
|
| 2019
|
Is Store or Service Satisfaction More Important to Customer Loyalty?.
Marketing Management.
29:16-30.
2019
|
|
| 2018
|
PRICE AND QUALITY VALUE INFLUENCES ON DISCOUNT RETAIL CUSTOMER SATISFACTION AND LOYALTY.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
31:43-61.
2018
|
|
| 2018
|
Price and quality value influences on discount retail customer satisfaction and loyalty.
Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior.
31:21-39.
2018
|
|
| 2015
|
Understanding the causes of retail product returns.
International Journal of Retail and Distribution Management.
43:1182-1202.
2015
|
|
| 2015
|
Managing strategic supplier relationships: Antecedents and outcomes.
Journal of Business and Industrial Marketing.
30:129-138.
2015
|
|
| 2015
|
Keeping Biases in Check: Critical thinking helps achieve consensus.
APICS Magazine.
25:15.
2015
|
|
| 2015
|
Mass Customization Reconsidered: Are today?s groundbreaking technologies now making it possible?.
APICS Magazine.
25:17.
2015
|
|
| 2015
|
Reshaping an Industry: Tectonic shifts in supply chain and operations management.
APICS Magazine.
25:19.
2015
|
|
| 2015
|
Systematic Advancement for Tough Problems: Identifying and applying the right process improvement methods.
APICS Magazine.
25:17.
2015
|
|
| 2015
|
The Fifth Element: Are upgraded skills the latest defense against your competition?.
APICS Magazine.
25:15.
2015
|
|
| 2014
|
A Philosophy of Successful Solutions: Creating a culture of performance.
APICS Magazine.
24:15.
2014
|
|
| 2014
|
Consideration and Compromise: The importance of achieving consensus.
APICS Magazine.
24:13.
2014
|
|
| 2014
|
Diminishing Returns: Find the value in your inventory.
APICS Magazine.
24:15.
2014
|
|
| 2014
|
Hearts and Minds: Make it personal to make lasting change.
APICS Magazine.
24:13.
2014
|
|
| 2014
|
Unintended Consequences: Proven approaches when anticipating the worst.
APICS Magazine.
24:15.
2014
|
|
| 2013
|
Shopping behaviour and satisfaction outcomes.
Journal of Marketing Management.
29:1609-1630.
2013
|
|
| 2013
|
The influence of cognitive dissonance on retail product returns.
Psychology and Marketing.
30:724-735.
2013
|
|
| 2013
|
Concrescent Conversation Environment Scale CCES Development and Validation.
Journal of the Academy of Business Education.
14:50-69.
2013
|
|
| 2013
|
Engaging remote employees: The moderating role of "remote" status in determining employee information security policy awareness
2013
|
|
| 2013
|
Lessons from the Toyota Production System: Exploring the advantages and challenges of lean.
APICS Magazine.
23:14.
2013
|
|
| 2013
|
Managing Demand Shifts with Capacity and Flexibility: Invest in the right assets.
APICS Magazine.
23:12.
2013
|
|
| 2013
|
Memories and Dreams: Are you ahead or behind of the changing competitive landscape?.
APICS Magazine.
23:12.
2013
|
|
| 2013
|
Out of the Shadows: Operational vigilance enables resilience in dark times.
APICS Magazine.
23:12.
2013
|
|
| 2013
|
The Process of Sustainable Business: Managing change to manage the possibilities.
APICS Magazine.
23:18.
2013
|
|
| 2013
|
Time Travelers: Exploring the ever-changing operations management profession.
APICS Magazine.
23:12.
2013
|
|
| 2012
|
On the cutting edge of business intelligence: An examination of how one company's patents are advancing business strategies and processes in several industries.
Recent Patents on Computer Science.
5:1-10.
2012
|
|
| 2012
|
Air Suppliers: The opportunities and challenges of global sourcing.
APICS Magazine.
23:11.
2012
|
|
| 2012
|
Details, Details: Dealing with the Devil During Organizational Change.
APICS Magazine.
Mar/Apr:11.
2012
|
|
| 2012
|
Details, Details: Dealing with the devil during organizational change.
APICS Magazine.
22:11.
2012
|
|
| 2012
|
Here or There? Deciding where to put your operations.
APICS Magazine.
22:12.
2012
|
|
| 2012
|
Here or there: Deciding where to put your Operations.
APICS Magazine.
May/Jun:12.
2012
|
|
| 2012
|
Hofstede's Values - Locus of Control (LOC): job satisfaction effect in the USA, Mexico, Korea, and Hong Kong.
Journal of International Business and Cultural Studies.
7.
2012
|
|
| 2012
|
On the Cutting Edge of Business Intelligence: an Examination of How One Company's Patents Are Advancing Business Strategies and Processes in Several Industries.
Recent Patents on Computer Science.
5:1-10.
2012
|
|
| 2012
|
Shopping Behaviors and Satisfaction Outcomes.
Journal of Marketing Management.
2012
|
|
| 2012
|
Spotlight on Your Processes: The value of keen attention to quality and efficiency.
APICS Magazine.
22:14.
2012
|
|
| 2012
|
The Power of Communication: Excellent Interactions, Excellent Teams.
APICS Magazine.
Sep/Oct:11.
2012
|
|
| 2012
|
The Power of Communication: Excellent interactions, excellent teams.
APICS Magazine.
22:11.
2012
|
|
| 2012
|
Two Out of Three Ain't Good: Examining the people and the places of total economic viability.
APICS Magazine.
22:12.
2012
|
|
| 2012
|
Two out of Three ain't good: Examining the People and Places of Total Economic Vitality.
APICS Magazine.
Jul/Aug:12.
2012
|
|
| 2011
|
Contemplating Mass Customization: Build-to-order from an operations strategy perspective.
APICS Magazine.
Jly/Aug:12.
2011
|
|
| 2011
|
Faster, Better, Cheaper: How much does it cost to make those widgets?.
APICS Magazine.
May/Jun:12-13.
2011
|
|
| 2011
|
Flawed Expectations: If you're thinking of ways to change your customers, think again.
APICS Magazine.
Jan/Feb:14.
2011
|
|
| 2011
|
How to Crack the Sales-Versus-Operations Egg: Turning your business relationships sunny-side up.
APICS Magazine.
Sep/Oct:12.
2011
|
|
| 2011
|
Mindful and Aware: One company's (Puget) Sound sustainability initiatives.
APICS Magazine.
Nov/Dec:9.
2011
|
|
| 2011
|
Sense and Respond: Why relationships are essential to demand-driven excellence.
APICS Magazine.
Mar/Apr:12.
2011
|
|
| 2010
|
Reverse logistics capabilities: Antecedents and cost savings.
International Journal of Physical Distribution and Logistics Management.
40:228-246.
2010
|
|
| 2010
|
A Critical Eye: Looking carefully at Lean and the Toyota Production System.
APICS Operations Management Now (online).
2010
|
|
| 2010
|
Character and Competence: Two essentials of supplier relationship management.
APICS Magazine.
July/Aug:20.
2010
|
|
| 2010
|
Diverse Perspectives: The Relative Impact of Marketing and Operational Strategies.
APICS Magazine.
Jan/Feb:18-19.
2010
|
|
| 2010
|
How you operate: Pinpointing a continuous improvement culture.
APICS Magazine.
Nov/Dec:20-21.
2010
|
|
| 2010
|
Question Everything: The five whys reveal key lessons from Toyota.
APICS Magazine.
May/Jun:14-15.
2010
|
|
| 2010
|
Show Then They Can Rely on You.
APICS Magazine.
Sep/Oct:16.
2010
|
|
| 2010
|
The Great Barrier Grief: How to steer clear of change-initiative heartache.
APICS Magazine.
Mar/Apr:15.
2010
|
|
| 2009
|
A review and synthesis of demand management, capacity management and performance in health-care services.
International Journal of Management Reviews.
11:149-174.
2009
|
|
| 2009
|
Imaginary Simulations and Real-World Situations: Using the theory of constraints to generate true profit.
APICS Magazine.
July/Aug:17.
2009
|
|
| 2009
|
Juice Manufacturer boosts Supply Chain Fluidity: Using the theory of constraints to optimize product flow.
APICS Magazine.
May/June:14.
2009
|
|
| 2009
|
Lean's Naked Truth: Are we seeing more than is really there?.
APICS Magazine.
Mar/Apr:12.
2009
|
|
| 2009
|
Maximizing your Operating Strategy.
APICS Magazine.
Nov/Dec:12.
2009
|
|
| 2009
|
SCM Lessons from Apple and the iPhone.
APICS Magazine.
Sep/Oct:12.
2009
|
|
| 2009
|
World-Class Contingency Planning: Don't forgo this essential practice.
APICS Magazine.
Jan/Feb:14.
2009
|
|
| 2008
|
Using volume flexible strategies to improve customer satisfaction and performance in health care services.
Journal of Services Marketing.
22:188-197.
2008
|
|
| 2008
|
Continuous Innovation or Continuous Improvement? Finding the path to true competitive advantage.
APICS Magazine.
Sep/Oct:12.
2008
|
|
| 2008
|
Go Farther: Using postponement to advance operational excellence.
APICS Magazine.
Nov/Dec:14.
2008
|
|
| 2008
|
Lasting Progress: Process improvement programs should be sustainable.
APICS Magazine.
July/Aug:10.
2008
|
|
| 2008
|
Pigs, Chickens, and Marriage Proposals: The somewhat surprising foundations of effective postponement.
APICS Magazine.
Mar/Apr:13..
2008
|
|
| 2008
|
Profit Pursuit: The Advantages of Mass Customization and Postponement.
APICS Magazine.
February:11.
2008
|
|
| 2008
|
The Cornerstones of Competitive Advantage: Finding the business case for process improvement programs.
APICS Magazine.
May/June:12.
2008
|
|
| 2007
|
Charting a Fluid Supply Chain: Open Communication is the Conduit to Smooth Information Flows.
APICS Magazine.
June:14.
2007
|
|
| 2007
|
Mystery Solved: Figuring Out What Your Customers Really Want.
APICS Magazine.
September:14.
2007
|
|
| 2007
|
Special Delivery: Giving Your Customers What They Want.
APICS Magazine.
October:19.
2007
|
|
| 2007
|
Strength in Numbers: Business Success Depends on Employee Empowerment for All.
APICS Magazine.
Nov/Dec:13.
2007
|
|
| 2007
|
Top Rank: Ensuring your Companys World-Class Status.
APICS Magazine.
July/Aug:20-21.
2007
|
|
| 2006
|
Operational challenges in the call center industry: A case study and resource-based framework.
Managing Service Quality.
16:477-500.
2006
|
|
| 2006
|
Lessons learned from methodological triangulation in management research
2006
|
|
| 2006
|
Managerial perceptions on volume flexible strategies and performance in health care services
2006
|
|
| 2006
|
Strength and Tone (A flexible approach to operations can build some serious muscle).
APICS Magazine.
June:34-38.
2006
|
|
| 2005
|
A New Perspective on Supply and Demand: Operational Challenges, Strategies and Opportunities in Health Care Delivery.
APICS Magazine.
March:33-37.
2005
|
|
| 2005
|
Takt Time Tunnel Vision (why the automotive industry should change).
APICS Magazine.
October:47-51.
2005
|
|
| 2004
|
Build-to-Order Give and Take: Overcoming Challenges in the Pursuit of Flexibility.
APICS Magazine.
September:39-42.
2004
|
|
| 2004
|
Creating a Volume Flexible Firm.
Business Horizons.
47:69-78.
2004
|
|
| 2004
|
The Spontaneous Supply Chain.
APICS Magazine.
Jul/Aug:31-35.
2004
|
|
| 2004
|
Volume flexible strategies in health services: A research framework.
Production and Operations Management.
13:230-244.
2004
|
|
| 2003
|
Measuring and comparing volume flexibility in the capital goods industry.
Production and Operations Management.
12:480-501.
2003
|
|
| 2003
|
Validating Key Results Linkages In The Baldrige Performance Excellence Model.
Quality Management Journal.
10:7-24.
2003
|
|
| 2002
|
Sources of volume flexibility and their impact on performance.
Journal of Operations Management.
20:519-548.
2002
|
|
| 2001
|
An integrative summary of doctoral dissertation research in quality management.
Production and Operations Management.
10:363-382.
2001
|
|
