Positions

Selected Publications

Academic Article

Year Title Altmetric
2020 Hospice inpatient services provision, utilization, and financial performance.Health Care Management Review2020
2020 Integration of cardiologists with hospitals: Effects on physician compensation and productivityHealth Care Management Review.  45:342-352. 2020
2020 Systematic review of the hospice performance literatureHealth Care Management Review.  45:E23-E34. 2020
2020 The Relationship Between "Leader in LGBT Healthcare Equality" Designation and Hospitals' Patient Experience ScoresJournal of Healthcare Management.  65:366-377. 2020
2020 Stakeholders’ Perception of CAHME-Accredited Graduate Programs in Health Care Management: A Mixed Methods Approach 2020
2020 US Response to Coronavirus - A Paradox of Performance 2020
2020 The Relationship Between Hospital Interdepartmental Transfers and Patient Experience.Journal of Patient Experience.  7:263-269. 2020
2020 Hospitalists, two decades later: Which US hospitals utilize them?Health Services Management Research2020
2020 U.S. response to Coronavirus – A paradox of performance 2020
2019 Enriching Our Understanding of Health Care Management Journals: A Career Value and Cognitive Mapping ApproachJournal of Hospital Librarianship.  19:1-23. 2019
2019 Hospitals' use of hospitalists: Implications for financial performanceHealth Care Management Review.  44:10-18. 2019
2018 Engaging patients, enhancing patient experiences: Insights, innovations, and applicationsBMC Health Services Research.  18. 2018
2018 Evaluating Journal Quality: The Wild New World Beyond Journal Rankings 2018
2018 Outlets for Health Care Management Research: An Updated Assessment of Journal Ratings 2018
2018 Provider Sponsored Insurance: A Scoping ReviewJournal of Accounting and Finance.  18:175-190. 2018
2018 EditorialJournal of Healthcare Management.  63:1-2. 2018
2018 Global Efforts to Professionalize the Healthcare Management Workforce: The Role of Competencies 2018
2018 Longitudinal analysis of high-technology medical services and hospital financial performanceHealth Care Management Review.  43:2-11. 2018
2017 Improving health and wellness in medically underserved communities: Insights, innovations, and applicationsBMC Health Services Research.  17. 2017
2017 Journal Rankings and Directions for Future Research in Health Care Management: A Global PerspectiveHealth Services Management Research.  30:129-137. 2017
2017 Enhancing the depth and breadth of healthcare services in communities: Insights, innovations, and applicationsBMC Health Services Research.  17. 2017
2017 Emergency Department wait time sharing: Do patients contribute to efficiency?Journal of Hospital Administration.  6:23-23. 2017
2017 Journal rankings and directions for future research in health care management: A global perspectiveHealth Services Management Research.  30:129-137. 2017
2017 The relationship between emergency department wait times and inpatient satisfactionHealth Marketing Quarterly.  34:97-112. 2017
2017 Contextual factors associated with hospitals' decision to operate freestanding emergency departmentsHealth Care Management Review.  42:269-279. 2017
2017 Freestanding emergency departments are associated with higher medicare costs: A longitudinal panel data analysisINQUIRY: The Journal of Health Care Organization, Provision, and Financing.  54. 2017
2016 The Use of Red Rules in Patient Safety CultureUniversal Journal of Management.  4:130-139. 2016
2015 Competency Development and Validation: An Update of the Collaborative Leadership ModelJournal of Health Administration Education.  33:73-93. 2015
2015 Public hospitals in financial distress: Is privatization a strategic choice?Health Care Management Review.  40:337-347. 2015
2014 Interview with Ninfa M. Saunders, DHA, RN, FACHE, President and CEO of Navicent HealthJournal of Healthcare Management.  59:390-394. 2014
2014 Interview with Delvecchio S. Finley, FACHE, CEO of Harbor-UCLA Medical CenterJournal of Healthcare Management.  59:310-314. 2014
2014 Interview With Charles R. Evans, FACHE, President of the International Health Services Group and Senior Advisor at Jackson HealthcareJournal of Healthcare Management.  59:241-244. 2014
2014 Interview With Christopher D. Van Gorder, FACHE, President and CEO of Scripps HealthJournal of Healthcare Management.  59:163-167. 2014
2014 Interview With Kenneth R. White, PhD, FACHE, Associate Dean for Strategic Partnerships and Innovation and the University of Virginia Medical Center Professor of Nursing, University of Virginia School of NursingJournal of Healthcare Management.  59:3-8. 2014
2014 Interview with Delvecchio S. Finley, FACHE, CEO of Harbor-UCLA Medical CenterJournal of Healthcare Management.  59:310-314. 2014
2014 Interview with Marna P. Borgstrom, FACHE, President and Chief Executive Officer, Yale New Haven Health System, and Chief Executive Officer, Yale-New Haven Hospital, ConnecticutJournal of Healthcare Management.  59:85-88. 2014
2013 Interview with John W. Bluford III, FACHE, President and Chief Executive Officer, Truman Medical CentersJournal of Healthcare Management.  58:389-391. 2013
2013 Interview with Christina M. Freese-Decker, FACHE, President, Spectrum Health United and Kelsey HospitalsJournal of Healthcare Management.  58:307-310. 2013
2013 Interview with Wayne M. Lerner, DrPH, FACHE, Past President and Chief Executive Officer, Holy Cross HospitalJournal of Healthcare Management.  58:245-249. 2013
2013 Interview with Wayne M. Lerner, DrPH, FACHE, Past President and Chief Executive Officer, Holy Cross HospitalJournal of Healthcare Management.  58:245-249. 2013
2013 Interview with Thomas C. Dolan, PhD, FACHE, CAE, President and CEO, American College of Healthcare ExecutivesJournal of Healthcare Management.  58:159-164. 2013
2013 Interview with Thomas C. Dolan, PhD, FACHE, CAE, President and CEO, American College of Healthcare ExecutivesJournal of Healthcare Management.  58:159-164. 2013
2013 Interview with Kyle L. Grazier, PhD, Professor and Chair, Department of Health Management and Policy, University of Michigan, Ann ArborJournal of Healthcare Management.  58:80-83. 2013
2013 Interview with Kyle L. Grazier, PhD, Professor and Chair, Department of Health Management and Policy, University of MichiganJournal of Healthcare Management.  58:80-83. 2013
2013 Interview with Teri G. Fontenot, FACHE, President and Chief Executive Officer, Woman's HospitalJournal of Healthcare Management.  58:3-7. 2013
2013 Evidence-Based Design (EBD) in Healthcare as a Source of Sustained Competitive Advantage: A Resource-Based View.Journal of Management Policy and Practice.  14:19-36. 2013
2013 Interview With John W. Bluford III, FACHE, President and Chief Executive Officer, Truman Medical CentersJournal of Healthcare Management.  58:389-391. 2013
2013 Interview with Teri G. Fontenot, FACHE, President and Chief Executive Officer, Woman's HospitalJournal of Healthcare Management.  58:3-7. 2013
2012 Interview with James I. Rodriguez, FACHE, President and Chief Executive Officer of TexHealth Central TexasJournal of Healthcare Management.  57:376-380. 2012
2012 Interview with Donald P. Fesko, OD, FACHE, Chief Executive Officer of Community HospitalJournal of Healthcare Management.  57:298-300. 2012
2012 Interview with Donal P. Fesko, OD, FACHE, Chief Executive Officer of Community HospitalJournal of Healthcare Management.  57:298-300. 2012
2012 Interview with Alyson Pitman Giles, FACHE, Immediate Past President and Chief Executive Officer of CMC Healthcare System and Catholic Medical CenterJournal of Healthcare Management.  57:228-233. 2012
2012 Interview with Major General David A. Rubenstein, FACHE, Commanding General of the US Medical Department Center and School, and Chief, US Army Medical Service CorpsJournal of Healthcare Management.  57:151-156. 2012
2012 The Impact of Physician Job Satisfaction on the Sustained Competitive Advantage of Health Care OrganizationsJournal of Management Policy and Practice.  13:21-34. 2012
2012 Interview with James W. Begun, PhD, James A. Hamilton Professor of Healthcare Management, School of Public Health, University of MinnesotaJournal of Healthcare Management.  57:81-85. 2012
2012 Interview with Scott E. Armstrong, FACHE, President and Chief Executive Officer, Group Health CooperativeJournal of Healthcare Management.  57:3-7. 2012
2011 Interview with Sandra Bruce, FACHE, President and CEO, Resurrection Health Care and Provena HealthJournal of Healthcare Management.  56:357-361. 2011
2011 Interview with Brett D. Lee, PhD, FACHE, Senior Vice President of System Clinical Operations, Children's Healthcare of AtlantaJournal of Healthcare Management.  56:287-291. 2011
2011 Interview with Kenneth D. Graham, FACHE, President and Chief Executive Officer of El Camino HospitalJournal of Healthcare Management.  56:217-220. 2011
2011 Interview with Patrick A. Charmel, FACHE, President and Chief Executive Officer of Griffin HospitalJournal of Healthcare Management.  56:151-156. 2011
2011 Interview with Anthony A. Armada, FACHE, President, Advocate Lutheran General Hospital and Advocate Lutheran General Children's HospitalJournal of Healthcare Management.  56:85-88. 2011
2011 Interview with Eugene S. Schneller, PhD, Professor and Dean's Council of 100 Distinguished Scholars, W.P. Carey School of Business, Arizona State UniversityJournal of Healthcare Management.  56:3-8. 2011
2011 Lessons Learned: Reflections of a Former Health Administration Graduate Program DirectorJournal of Health Administration Education.  28:49-60. 2011
2010 Interview with Carrie Owen Plietz, FACHE, Chief Operating Officer, Mills-Peninsula Health Services / Sutter Health SystemJournal of Healthcare Management.  55:373-377. 2010
2010 Interview with Rear Admiral Eleanor Valentin, FACHE, Commander, U.S. Navy Medicine Support Command and Director, Navy Medical Service CorpsJournal of Healthcare Management.  55:303-307. 2010
2010 Interview with William C. Schoenhard, FACHE, Deputy Under Secretary for Health for Operations and Management, U.S. Department of Veterans AffairsJournal of Healthcare Management.  55:227-231. 2010
2010 Competency Development and Validation: A Collaborative Approach Among Four Graduate ProgramsJournal of Health Administration Education.  27:151-173. 2010
2010 Interview with Ruth W. Brinkley, RN, FACHE, President and Chief Executive Officer of Carondelet Health Network and West Ministry Market Leader, Ascension HealthJournal of Healthcare Management.  55:144-148. 2010
2010 Interview with Daniel J. Wolterman, FACHE, President and Chief Executive Officer, Memorial Hermann, Healthcare SystemJournal of Healthcare Management.  55:73-76. 2010
2010 Interview with Daniel J. Wolterman, FACHE, President and Chief Executive Officer, Memorial Hermann Healthcare SystemJournal of Healthcare Management.  55:73-76. 2010
2010 Interview with Richard S. Kurz, Dean, School of Public Health, University of North Texas Health Science CenterJournal of Healthcare Management.  55:3-5. 2010
2010 Interview with Richard S. Kurz, Dean, School of Public Health, University of North Texas Health Sciences CenterJournal of Healthcare Management.  55:3-5. 2010
2009 Interpersonal aspects of justice in relationships between consumers and service providers: A confirmatory factor analysisSocial Justice Research.  22:335-350. 2009
2006 Bridging the gap: academic and practitioner perspectives to identify early career competencies needed in healthcare management. 2006
2006 Beyond rankings: Using cognitive mapping to understand what health care journals representSocial Science and Medicine.  62:1192-1204. 2006
2005 Building an understanding of the competencies needed for health administration practiceJournal of Healthcare Management.  50:32-47. 2005
2005 Perceptions of medical errors by internal medicine residents: development and validation of a new scale. 2005
2004 Negotiation as relationship-building in healthcare organizations: a case study exercise. 2004
2003 Commentary - Patient satisfaction: What is the point?Health Care Management Review.  28:21-24. 2003
2003 Upstream or downstream: Determinants of consumer willingness to recommend an HMOJournal of Ambulatory Care Management.  26:175-180. 2003
2002 Using Cognitive Concept Mapping to Understand What Health Care Means to the Elderly: An Illustrative Approach for Planning and MarketingHealth Marketing Quarterly.  20:69-88. 2002
2002 Helpful or harmful? The impact of strategic change on the performance of U.S. urban hospitalsHealth Services Research.  37:145-171. 2002
2002 Establishing Competencies for Healthcare Managers: Competencies Can Help Align Academic Standards with Practitioner ExpectationsHealthcare Executive.  17:66-67. 2002
2002 Establishing Competencies for Healthcare Managers: Competencies Can Help Align Academic Standards with Practitioner ExpectationsHealthcare Executive.  17:66-67. 2002
2002 Rating outlets for health care management research: An update and extension 2002
2001 Rehumanizing Technology in Healthcare DeliveryInternational Journal of Healthcare Technology and Management.  3:123-141. 2001
2001 Understanding the meaning of health care management research through the use of a cognitive mapping approachAdvances in health care management.  2:63-90. 2001
2000 Determinants of service orientation among medical studentsAdvances in health care management.  1:217-249. 2000
2000 Regulatory effects in health care: Philosophies, impacts, and free marketsHealth Marketing Quarterly.  17:57-75. 2000
2000 Marketing Strategies and RelationshipsAdvances in health care management.  1:67-107. 2000
2000 Perceptual gaps in understanding patient expectations for health care service qualityHealth Care Management Review.  25:7-23. 2000
2000 The strategic behavior of U.S. rural hospitals: A longitudinal and path model examinationHealth Care Management Review.  25:48-64. 2000
1999 The Influence of Top Management Team and External Environmental Characteristics on Market Orientation and Performance in Service Firms: A Test and Refinement of a Causal ModelJournal of Professional Services Marketing.  20:5-22. 1999
1998 Drivers of market orientation and performance in service firmsJournal of Services Marketing.  12:39-58. 1998
1998 What Matters to Health Care Executives? Assessing the Job Attributes Associated with Their Staying or Leaving.International Journal of Organization Theory and Behavior.  1:223-247. 1998
1996 Satisfaction with nursing homesMarketing Health Services.  16:34-38. 1996
1996 Nursing Home Characteristics Affecting Quality of CareJournal of Customer Service in Marketing and Management.  2:65-74. 1996
1996 Satisfaction with nursing homes. The design of employees' jobs can ultimately influence family members' perspectives.Journal of health care marketing.  16:34-38. 1996
1995 Health Care Executives: Subjective Well-Being as a Function of Psychological TypeJournal of Psychological Type.  32:23-29. 1995
1995 Psychological types of health administration students: suggestions for teaching, learning, and the future of the profession. 1995
1995 Service quality revisited: Striving for a new orientationJournal of Healthcare Management.  40:535-552. 1995
1994 The great gap: Physicians' perceptions of patient service quality expectations fall short of realityJournal of health care marketing.  14:32-39. 1994
1993 Marketing mental health care in the 1990sJournal of hospital marketing.  8:13-27. 1993
1993 Enhancing administrator-clinician relationships: The role of psychological typeHealth Care Management Review.  18:57-65. 1993
1992 A model of service quality perceptions and health care consumer behaviorJournal of hospital marketing.  6:69-92. 1992
1992 Patterns of psychological type among health care executivesJournal of Healthcare Management.  37:431-447. 1992
1992 The end of autonomy? Reflections on the postprofessional physicianHealth Care Management Review.  17:63-72. 1992
1992 The legal impact of restraining the elderly in nursing homesTopics in Geriatric Rehabilitation.  8:29-34. 1992
1991 A Framework for Testing Sampling Bias and Methods of Bias Reduction in a Telephone SurveyMarketing Research: A Magazine of Management and Applications.  3:23-34. 1991
1991 The new health-care quality: value, outcomes, and continuous improvement. 1991
1991 In search of service quality measures: Some questions regarding psychometric propertiesHealth Services Management Research.  4:65-75. 1991
1990 An Integrative Overview of the Quality Dimension: Marketing Implications for the Consumer-Oriented Health Care Organization 1990
1990 Comparing service quality expectations in hospitals and health care to other service businessesJournal of hospital marketing.  5:3-18. 1990
1990 The health care quality quagmire: Some signpostsJournal of Healthcare Management.  35:39-54. 1990
1989 Service quality: Understanding and implementing the concept in the clinical laboratory 1989
1988 Improving service quality in the health care settingJournal of health care marketing.  8:63-66. 1988
1983 NMR: Applications to Therapeutic DosimetryAmerican Association of Dosimetrists Journal.  8:15-18. 1983
1982 Total Skin Electron TherapyAmerican Association of Medical Dosimetrists Journal.  7:6-9. 1982
Factors Associated with the Provision of Inpatient Care in Hospices.Health Care Management Review
Health literacy: What we know and don’t know - A literature perspectiveJournal of Hospital Administration.  9:12-12.

Book

Year Title Altmetric
2009 Strategic Human Resources Management in Health Services Organizations 2009

Chapter

Year Title Altmetric
2017 Evidence-Based Criteria for Hospital Evacuation, Ten Years After Hurricane Katrina.  169-201. 2017
2015 Employee motivation.  255-285. 2015
2013 Forward 2013
2010 Future Challenges in Human Resources Management.  299-310. 2010
2010 Integrating Strategic Management and Human Resources.  3-16. 2010
2010 Management of Corporate Culture.  95-116. 2010
2009 Evidence-based Criteria for Hospital Evacuation: The Case of Hurricane Katrina.  219-232. 2009
2008 Home Care in Europe 2008
2006 Motivating People.  78-124. 2006
2000 Motivating People 2000
1998 Management of Corporate Culture.  96-116. 1998
1997 Motivating Effective Performance.  431-470. 1997
1997 The End of Autonomy? Reflections on the Post-Professional Physician..  145-155. 1997
1996 Who Will Manage the Managers?.  383-401. 1996
1994 Improving Service Quality in the Health Care Setting 1994
1994 Management of Corporate Culture.  182-207. 1994
1992 The End of Autonomy? Reflections on the Post-Professional Physician.  103-112. 1992
1992 The Growth of Investor-Owned, For-Profit Hospital Chains Has Been a Positive Influence in the Health Care Industry By Increasing Competitiveness and Lowering Costs.  53-62. 1992
1992 The Health Care Quality Quagmire: Some Signposts.  241-256. 1992

Teaching Activities

  • AH715 - Research Organizational Theory (Summer Term 2020) 2020
  • HA635 - HR Mgt in Health Service Admin (Summer Term 2020) 2020
  • AHD714 - Marketing Strat and Research (Spring Term 2020) 2020
  • HA695 - Independent Study (Spring Term 2020) 2020
  • HA631 - Org Theory and Behavior (Fall Term 2019) 2019
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2019) 2019
  • AH715 - Research Organizational Theory (Summer Term 2019) 2019
  • HA695 - Independent Study (Spring Term 2019) 2019
  • HA631 - Org Theory and Behavior (Fall Term 2018) 2018
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2018) 2018
  • AH715 - Research Organizational Theory (Summer Term 2018) 2018
  • HA635 - HR Mgt in Health Service Admin (Summer Term 2018) 2018
  • AHD714 - Marketing Strat and Research (Spring Term 2018) 2018
  • HA695 - Independent Study (Spring Term 2018) 2018
  • HA631 - Org Theory and Behavior (Fall Term 2017) 2017
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2017) 2017
  • AH715 - Research Organizational Theory (Summer Term 2017) 2017
  • HA695 - Independent Study (Spring Term 2017) 2017
  • HA631 - Org Theory and Behavior (Fall Term 2016) 2016
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2016) 2016
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2016) 2016
  • AH715 - Research Organizational Theory (Summer Term 2016) 2016
  • AHD714 - Marketing Strat and Research (Spring Term 2016) 2016
  • HA695 - Independent Study (Spring Term 2016) 2016
  • HA631 - Org Theory and Behavior (Fall Term 2015) 2015
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2015) 2015
  • AH715 - Research Organizational Theory (Summer Term 2015) 2015
  • HA695 - Independent Study (Spring Term 2015) 2015
  • HA631 - Org Theory and Behavior (Fall Term 2014) 2014
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2014) 2014
  • AH715 - Research Organizational Theory (Summer Term 2014) 2014
  • AHD714 - Marketing Strat and Research (Spring Term 2014) 2014
  • HA631 - Org Theory and Behavior (Fall Term 2013) 2013
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2013) 2013
  • AH715 - Research Organizational Theory (Summer Term 2013) 2013
  • HA695 - Independent Study (Summer Term 2013) 2013
  • HA635 - HR Mgt in Health Service Admin (Spring Term 2013) 2013
  • HA631 - Org Theory and Behavior (Fall Term 2012) 2012
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2012) 2012
  • AH715 - Research Organizational Theory (Summer Term 2012) 2012
  • HA631 - Org Theory and Behavior (Fall Term 2011) 2011
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2011) 2011
  • AH715 - Research Organizational Theory (Summer Term 2011) 2011
  • HA631 - Org Theory and Behavior (Fall Term 2010) 2010
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2010) 2010
  • AH715 - Research Organizational Theory (Summer Term 2010) 2010
  • HA631 - Org Theory and Behavior (Fall Term 2009) 2009
  • HA655 - Synthesis Hlth Serv Admin Sem (Summer Term 2009) 2009
  • HA695 - Independent Study (Summer Term 2009) 2009
  • HA631 - Org Theory and Behavior (Fall Term 2008) 2008
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2008) 2008
  • AH707 - Research Methods (Summer Term 2008) 2008
  • AH790 - Independent Study and Research (Summer Term 2008) 2008
  • HA655 - Synthesis Hlth Serv Admin Sem (Summer Term 2008) 2008
  • HA631 - Org Theory and Behavior (Fall Term 2007) 2007
  • HA635 - HR Mgt in Health Service Admin (Fall Term 2007) 2007
  • Education And Training

  • Doctor of Philosophy in Health and Medical Administrative Services, University of Alabama at Birmingham 1988
  • Master of Business Administration in Health / Health Care Administration / Management, University of Dallas 1984
  • Master of Public Administration in Health Services Administration, Indiana University System : Indiana University-Bloomington 1981
  • Bachelor of Science or Mathematics in Microbiology, Indiana University System : Indiana University-Bloomington 1979
  • Full Name

  • Stephen O'Connor