Service beyond silos: Analyzing data trends to inform the one-stop model

Academic Article

Abstract

  • The purpose of this article is to describe how one institution in the Southeast used data from historical records and focus groups to inform a one-stop service model. The investigation was guided by two primary questions: (1) What do students mean when they say they experience the “runaround” with student services? (2) What actions can be taken to improve services and thereby mitigate such experiences? Research techniques are described for gathering and analyzing data, and findings are presented to show how information was used to enhance student services.
  • Authors

    Published In

    Keywords

  • Enrollment services
  • Author List

  • Fifolt M
  • Start Page

  • 81
  • End Page

  • 86
  • Volume

  • 85
  • Issue

  • 4