Evaluating stakeholder management performance using a stakeholder report card: The next step in theory and practice

Academic Article

Abstract

  • In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.
  • Published In

    Digital Object Identifier (doi)

    Author List

  • Malvey D; Fottler MD; Slovensky DJ
  • Start Page

  • 66
  • End Page

  • 79
  • Volume

  • 27
  • Issue

  • 2