Comparing service quality expectations in hospitals and health care to other service businesses.

Academic Article

Keywords

  • Commerce, Consumer Behavior, Hospital-Patient Relations, Hospitals, Humans, Marketing of Health Services, Quality of Health Care, Surveys and Questionnaires, United States
  • Author List

  • O'Connor SJ; Shewchuk RM
  • Start Page

  • 3
  • End Page

  • 18
  • Volume

  • 5
  • Issue

  • 1