• Managing Service Quality Journal : From: Jay Kandampully [] Sent: Monday, January 29, 2007 7:39 AMTo: Eric P JackSubject: Managing Service Quality Hi Eric, Here is some good news for you and for your colleague. Your manuscript entitled Operational challenges in the call center industry: a case study and resource-based framework published in MSQ, Vol. 16, No.5 was nominated as a finalist for the Highly Commended Paper Award for the year 2006 - congratulations. Your paper narrowly missed receiving the award. We believe that your research has significantly contributed to the services theory. We thank you for choosing to publish your outstanding research in the journal Managing Service Quality. The acceptance rate in MSQ for 2006 was 18%; this has reflected greatly on the quality of manuscripts published. Although Emerald would prefer to have a greater number of papers published in each issue of MSQ, I have chosen to promote quality as opposed to quantity. Best regards Jay
  • Receipt Of

  • Award 
  • Award Or Honor For

  • Eric Jack  Dean of the School of Business